Helpdesk Overview

Leftclicks dedicated Helpdesk service provides our customers with round-the-clock support and dedicated customer care personnel without the high costs associated with providing in-house Helpdesk services. However smooth and professional Leftclick’s service is, we know that our clients will need to contact our Helpdesk at various times, maybe to book an emergency call-out, re-schedule a service visit, or possibly for advice about their data security.

Leftclicks Helpdesk is manned by friendly and experienced professionals who understand your challenges and respond quickly and efficiently to resolve any of your issues.

We consider the Helpdesk a vital part of our service as it is the face of the company and the clients first point of contact when help or advice is needed . Our end users can be assured of a professional, friendly voice to manage their query.

Core Service & Support

Respond to all support queries
Manage and escalate report queries accordingly
Schedule and plan technician site visits as required
Manage proactive support
Manage off-site backups
Monitoring of all client systems & connections

In addition to this all our clients will have access to management contact details to escalate problems 24/7, 365 days of the year.

Helpdesk Hours & Contact Details

MONDAY - FRIDAY

07:30 till 17:30

AFTER HOUR SUPPORT

Mon – Friday 17:30 till 22:00
Sat – Sun 07:00 till 22:00

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Testimonials

Maintaining a smooth functioning and efficient IT environment has been crucial to the success of our business at Dogon Group Properties. Our success can be attributed largely to the close relationship we have with our IT service providers at Leftclick. Friendly staff, a quick response time and a strong service orientated approach are but a few characteristics of working with Leftclick.

- Dogon Group

They provide us with two full-time onsite IT resources at each branch & we have found the resource to be well managed, extremely knowledgeable and have been able to rely on them seven days a week, 24 hours a day

- M&C Saatchi Abel

Leftclick is commitment has been key to our ability to grow with our clients as an advertising agency and in turn service these clients needs successfully. We have seen our IT processes streamlined and are constantly moving forward, improving on our systems as we grow.

- Salient

During the provision of the service we had friendly and efficient resolution to all queries and immediate response on problems and concerns with an appreciated attitude of good moral and business standing.

- Premier Foods

Ever since our company partnered with Leftclick we are always 1 ahead of the ever-changing IT world. They provide a reliable service with competent staff and ensure that we have zero downtime. No challenge too big or too small!

- Galvatech