Website Privacy Policy

Introduction

1. Thank you for taking the time to review our Privacy Policy. At times, LeftClick.co.za will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.
2. The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality

3. LeftClick.co.za respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

4. LeftClick.co.za collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire; order products and/or services through the use of cookie* and other technologies. We may also combine information about you that we have with information we obtain from our business partners or affiliates.[* A cookie is a data file that sits on your computer hardisk. The cookie is placed there by a remote web server that you have visited using a browser like Netscape or Internet Explorer. It is used to uniquely identify you during web interactions with a website and contains data parameters that allow the remote HTML server to keep a record of who you are, and what actions you take at the remote web site. You have the option to disable the cookie function in your browser, but will be restricted from accessing many sites as a result.]

Use of Personal Data

5. LeftClick.co.za may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, LeftClick.co.za will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information, at 0861 DIGITAL.
6. LeftClick.co.za may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous, unless your activity on the websites is deemed to be that of a hacking nature, and in such case we reserve our rights to make your details public, in order to avoid such future hacking attempts.
7. Any information LeftClick.co.za collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within LeftClick.co.za or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)

8. Any information that customers disclosed in a public space, including on any bulletin board, chat room or any site LeftClick.co.za may host for you, is available to anyone else who visits that space. LeftClick.co.za cannot safeguard any information you disclose there.

Site Linking

9. LeftClick.co.za websites contain many links to sites that belong to third parties unrelated to us. LeftClick.co.za cannot be held responsible for any use of your personal information arising from you disclosing personaly such information on third party sites. LeftClick.co.za cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Reservation of Rights

10. LeftClick.co.za reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
11. LeftClick.co.za further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
12. LeftClick.co.za reserves our rights to disclose your personal information where you have given us explicit written consent to do so.
13. LeftClick.co.za reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site (including the sites of our customers and users) or cause damage to our property.
14. LeftClick.co.za reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

Data Privacy Policy

POPIA Privacy Policy for LC Networks (Pty) Ltd

Introduction

At LC Networks (Pty) Ltd, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and safeguard personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By engaging with our services, you consent to the practices described in this policy.

Information We Collect

Depending on the nature of our engagement with the respective client, we may collect and process personal information in several forms, including:

• Email Correspondence: Emails exchanged between our clients and us.
• Call Recordings: Recordings of calls for quality assurance and service delivery purposes.
• CCTV Footage: On-site surveillance footage for security and monitoring.
• Web-Based Encrypted Forms: Data collected through secure online forms used for applications, new client registrations, job card submissions and user enrolment.
• Web browsing history – Based on the management of client firewall devices, our engineers will have access to your browsing history.
• Remote Monitoring and Management (RMM) Tool: Data collected through our RMM tool for the monitoring and management of computers and servers.

Purpose of Collection

We collect and process personal information for the following purposes:

• Service Delivery: To provide, manage, and improve our IT services, including technical support and maintenance.
• Communication: To communicate with you regarding our services, updates, and other relevant information.
• Compliance: To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities.
• Contractual Necessity: When processing is necessary for the performance of a contract with you.
• Legal Obligation: When processing is required to comply with legal obligations.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your privacy rights.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Access Controls: Restricting access to personal information to authorized personnel only.
• Encryption: Using encryption technologies to protect data during transmission and storage.
• Two-Factor Authentication: Ensuring only authorized users can access sensitive systems and data.
• Firewalls: Implementing firewalls to protect our network from unauthorized access.
• Compliance with CIS Controls: Adhering to industry best practices for cybersecurity as outlined by the Center for Internet Security (CIS).
• Regular Audits: Conducting regular security audits and assessments to identify and address potential vulnerabilities.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, we securely delete or anonymize the information.

Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of personal information under certain conditions.
• Objection: The right to object to the processing of your personal information.
• Withdrawal of Consent: The right to withdraw consent for specific processing activities.

To exercise these rights, please contact us using the contact information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

LC Networks (Pty) Ltd
1^st Floor, Eagle house, 39 Somerset Road, De Waterkant, Cape Town, 8001
POPIA@leftclick.co.za
021 488 6900

If you believe that we have not adequately addressed your privacy concerns, you have the right to contact the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street,
Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Phone: +27 (0) 10 023 5200

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.