086 153 3825 info@leftclick.co.za

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IP Usage Policy

Justification and Usage
digitalHOST will continue to provide a minimum of 2 IP addresses to each server. In an effort to maintain organization within our network, a justification list attached to your additional IP address requests is now mandatory before we release them for your use.

digitalHOST respects the need for IP addresses within a hosting environment and makes all reasonable efforts to provide IPs to those in need. While trying to maintain the needs of all customers involved, a number of policies are in place to insure fair distribution of IP Address Space.

Technically, the only need for IP addresses at this point is giving your customers the ability to use a private SSL certificate or establishing Virtual Name Servers. Additionally when providing Virtual Name Servers, these IP’s can still be used for hosting websites without loosing any functionality. VHOSTS which are used for IRC services are not considered justifiable IP addresses.

No more than 32 IP Addresses will be distributed at a given time.

digitalHOST discourages the use of IP addresses for single website hosting, technically servers that are configured correctly have the ability to host multiple websites on a single IP address without loss of performance or features. digitalHOST will from time to time request justification of IP Address. Failure to provide this will result in the revocation of the allocated IP address space you have been provided.

Just as we are asking of you, digitalHOST must maintain justification to our upstream provider and will maintain a fair policy so that all customers that have technical needs for IP addresses, will have the opportunity to use them.

Unauthorized use of non-assigned IP Addresses
digitalHOST provides IP address space to many customers, this space is provided on a server by server basis. When adding IP addresses to servers it is the owners responsibility to ensure accuracy and add only the specific IP addresses assigned to them. When IP addresses are added that are not specifically assigned this can cause downtime for other customers. When this occurs digitalHOST is held responsible by the customers that are affected. The following actions will take place if you put IPs on your server that are not authorized and assigned.

  • The server will be disabled until contact is made with the System Administrator.
  • A R500 labor fee will be applied to your account.
  • If 2nd offense occurs your dedicated server will be immediately cancelled without refund.

If you have questions about these policies please e-mail support @ digitalhost.co.za

Testimonials

Maintaining a smooth functioning and efficient IT environment has been crucial to the success of our business at Dogon Group Properties. Our success can be attributed largely to the close relationship we have with our IT service providers at Leftclick. Friendly staff, a quick response time and a strong service orientated approach are but a few characteristics of working with Leftclick.

- Dogon Group

They provide us with two full-time onsite IT resources at each branch & we have found the resource to be well managed, extremely knowledgeable and have been able to rely on them seven days a week, 24 hours a day

- M&C Saatchi Abel

Leftclick is commitment has been key to our ability to grow with our clients as an advertising agency and in turn service these clients needs successfully. We have seen our IT processes streamlined and are constantly moving forward, improving on our systems as we grow.

- Salient

 

During the provision of the service we had friendly and efficient resolution to all queries and immediate response on problems and concerns with an appreciated attitude of good moral and business standing.

- Premier Foods

 

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